Wednesday was a regular date night for my husband and me, and we had 3 agenda for the evening: 1. book a Family Room for a Christmas Socials, 2. have a light meal at the mall and 3. watch a movie we have kept tab on. We were able to book the room but did not have the meal nor watch the movie we were excited to see instead we were SCAMMED by Aowa. What was even worst was that we were preparing to cut up the credit cards after we have paid off the final balance. My story is the same with all the Aowa scammed stories all over the internet, these are but few of those sites:
I realized I was scammed when I searched the internet and found no International affiliation and then all the scam stories unfolded before me. I am truly grateful for the hundreds of people who decided not to keep quiet but make their voices heard by posting their complaints so that I too decided to have my voice heard. Also I am grateful to my daughter for doing her own research and found this very important piece of document in the archives of DTI:
(http://www.dtincr.ph/news.php?id=12)
In this Department Administrative Order No. 7, Series of 2006 (DAO 7, 2007),
“The formal charge asks for the issuance of a cease and desist order, ordering the two firms to permanently cease and desist from continuing in its business operations. An administrative fine will also be imposed for each count that these companies may be proven to have committed.“
So what actions did I take against this unscrupulous, illegally operating company.
- Called HSBC credit card division toll free number (180018888555) for the cancellation of the transaction and stop payment to this merchant. The problem is that I was not the card holder and my husband was on travel. It was after several hours that he was able to contact the Credit Card Division of HSBC. He was informed that the cancellation has been posted however the items needed to be returned and from scammed stories I knew that Aowa may not honor the cancellation.
- During my waiting time, I filed complaints to DTI Online and DTI-ncr (consumer complaints)
- I emailed and texted a relative connected with DTI and this was her firm admonition “do not transact business with Aowa, we have closed many of their outlets“, I guess her advise came a bit late.
- Armed with the DTI DAO 7, 2007, printed copies of all your scam complaints and the Aowa stuff they gave me I went to Makro because the items were from their showroom in Makro even if the transaction was completed in the Mall. What a Rigodon!!!
- Before talking with the manager I first went to Makro management, unfortunately all supervisors were on seminar and talked with the head security. Good enough I guess!!! I told him they were leasing their space to an illegally operating company as I showed him the DTI DAO. And I asked him to assist me in case Aowa-Makro will not honor my request for cancellation.
- Calmly, I entered the Aowa showroom and asked to meet with the manager. After presenting him with all documents he told me he was in no position to accept cancellations but rather I can fill up a feedback form. I told him ” I really do not care, if you will not accept them, then I am going to leave all these items at your front door and have a Makro guard sign the document that I have left them at their doorstep” and take pictures that indeed the items were there.
- Finally, he accepted the items and prepared documents for the cancellation of the transaction and they even wanted me to sign an affidavit that I was not going to file a complaint against them. But the finality of the cancellation will come from the head office and that payments were made only on Friday!!! What was dubious about this final step was that they did not even have a computer and a printer and had no intention of giving me a copy of the cancellation!!!
- NOTE: While I was transacting the cancellation they were busy polishing and waxing the items I returned some of which I have used!!!
As I was completing the cancellation, my daughter was at the mall, hopefully she will share her experience. And she has set up a meeting with Mall management-Aowa- and the two of us.
The questions that came to my mind was: first) Why DTI local branch offices did not execute the DAO charge against Aowa and has allowed this company to operate in malls and even have a seemingly “legitimate personality” because of their presence in established malls. Second) Have the Malls not been provided a copy of the directive against this company to “cease and desist operation“Third) Why are they allowed to transact business with credit card companies, since they no longer have a legal personality as per DAO charge.
What can we do to stop their operation:
Show Mall management the DAO 7, 2007 for this is an illegally operating company!!! and other documents particularly the scam stories or go to DTI. Study the ruling on this case as the link above is just a summary of the entire charge.
Join me in emailing HSBC and other credit companies for they are coddling an illegally existing company and every mall in the country where Aowa is operating with the link to the DTI directive. They may not listen to a single email but with hundreds of us emailing them then we definitely will be heard. Remember that this case is now for EXECUTION of the DTI order.